Author: Peg Pickering
Publish Date: 1999
How to Manage Conflict, Third Edition: Turn All Conflicts Into Win-Win Outcomes
$ 1.00 $ 10.99
How to Manage Conflict is a practical guide offering advice and suggestions for successfully handling all types of discord. Each chapter provides directions to conquer rough terrain and builds upon five strategies: understanding the critical ingredients for collaborative thinking, aligning responsibilities to the needs of others, building into daily interactions the practices necessary for support, developing conflict resolution skills and negotiation skills to resolve various types of challenges, and developing personal tools and systems for dealing with tensions and pressures. In a short amount of time, users will learn how to apply these strategies favorably and effectively.
How to Manage Conflict will teach you:
- The myths about conflict and how to overcome them.
- How to develop an effective conflict management strategy
- To identify and manage the three stages of conflict
- Mistakes to avoid when conflicts arise
- How to keep communication lines open and deal with the emotional aspects of conflict
- The various styles of conflict management and how to choose which are most appropriate for your situation
- How and when to intervene in conflicts
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