Tremendous Tracey

This past week I interviewed a Regional Manager at a large fitness chain as part of the field testing for my doctoral research. My questions focus on what brings out the best in employees and gets them excited about their work.

When I asked my participant what motivated him in his current role he responded that he could impact a person's life with a single "Hello" and a "Goodbye." Wow, how many of us understand the power of a single word spoken at a specific time.