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Over the years, I realized that experience alone has its limits. Responding to the world around us is powerful, but it only gets us so far. That realization propelled me into a doctoral program, where I learned, unlearned, and relearned for four intense years. I wanted to complement my practical experience with a foundation in theory. It was there that I truly understood that, sometimes, we have to be taught and not just caught.
We can only get it right with the right people; retention is about keeping them. Why do people keep showing up for work after they've decided to join your organization? Kevin's question struck at the heart of what we all need to consider: Employees come to work for one of two reasons—to transact or to transform. They are there for a paycheck, or they are there for a payback, to grow and make an impact, to evolve themselves or the enterprise.