Tremendous Tracey » customer service

• It Doesn't Have to Be Hell to Sell

  Posted on September 04 2014

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  [caption id="attachment_1403" align="alignleft" width="300"] Making the leap from service to sales doesn’t have to be terrifying.[/caption] The management classic Who Moved My Cheese makes it clear: change is going to happen regardless of how you feel about it. In fact, you can bet your bottom dollar that it’s happening right now in your organization in ways you’ve never even imagined....READ MORE

  Tags: adapting to change changing business conditions customer service effective selling handling rejection sales techniques service to sales Uncategorized

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• would you go the extra mile---literally?

  Posted on November 15 2011

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  I recently flew into the DFW airport and a close friend offered to pick me up and deliver me to my hotel. As we pulled out of the airport, she asked me to call my hotel so she could get specific directions. Although she had lived in Dallas her whole life, there was quite a bit of construction around the...READ MORE

  Tags: customer service extra mile going the extra mile Uncategorized value

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• be a pal, not a HAL

  Posted on February 10 2011

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  This month our newest release is a sales book, one of the most "back to basics", "how to personally interact with the customer" books that I’ve read. Sales, like all other industries, is constantly changing. Technology has changed how people get pricing, locate, and even review, products. In short, everything is out there. This is great, but the bottom line...READ MORE

  Tags: customer service human interaction sales Southwestern Company technology Uncategorized

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