Metabolize, Don't Metastasize: What Leaders Do With Feedback

Metabolize, Don't Metastasize: What Leaders Do With Feedback

Tracey Jones

In The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dixon and Brent Adamson, researchers found that the most effective salespeople weren't the "relationship builders" who made clients feel good. They were the "challengers" who pushed clients to think differently, challenged their assumptions, and created constructive discomfort.

The same is true in leadership development.

Supporter coaching says: "You're doing great! Keep it up!" Challenger coaching says, "You're doing well. Now here's where you can go deeper."

Supporter coaching feels good in the moment but produces minimal growth. Challenger coaching creates tension in the moment but produces transformation.

Embrace Self-Reflection, not Self-Deflection: The Key to Leadership Evolution

Embrace Self-Reflection, not Self-Deflection: The Key to Leadership Evolution

Tracey Jones
Books and people give us feedback. Feedback is the lifeblood that flows through our veins. Without it, we die. If we don't get enough, we become anemic. Yet, to truly self-reflect, we must be honest with ourselves first. We have to own our actions or our inactions. If we don't embrace self-reflection, as hard as it is, we revert to self-deflection, a disorder that will lead to the leader’s demise.
When Worlds Collide

When Worlds Collide

Tracey Jones
Much of what living a tremendous life involves is deconstructing what is and reconstructing it to what can be. Life is like a jigsaw puzzle where you get to create the picture on the box as you go. There’s a timeless tension between where we are right now and where we want to be in the future. If there's one thing I've learned it's that intentionality trumps capability. There is no use in saying, "I can," unless you follow it up with an, “I will.” 

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