Tremendous Tracey
Retention: The Key to a Tremendous Organization
RETENTION is highly important to an agency or company; I, like so many, learned this the hard way. In my first year as a manager, we contracted 29 new agents—an impressive number with tremendous production. But I eventually lost 28 of them. That painful experience taught me these critical lessons:
Retention: The Million Dollar Question
We can only get it right with the right people; retention is about keeping them. Why do people keep showing up for work after they've decided to join your organization? Kevin's question struck at the heart of what we all need to consider: Employees come to work for one of two reasons—to transact or to transform. They are there for a paycheck, or they are there for a payback, to grow and make an impact, to evolve themselves or the enterprise.
Retention is Tremendous
“If a man doesn’t want to do something with his heart, there is no use paying him. If you don’t want this man because of what your agency can do for him with a tremendous spirit of obligation, I don’t believe you can bring him through. For the battles ahead, there has to be a bond, and usually, this will be mutual respect and appreciation between the manager and the agent.”
