Tremendous Tracey
Retention: The Key to a Tremendous Organization
RETENTION is highly important to an agency or company; I, like so many, learned this the hard way. In my first year as a manager, we contracted 29 new agents—an impressive number with tremendous production. But I eventually lost 28 of them. That painful experience taught me these critical lessons:
How I finally became the most popular kid in school
I confess I wasn’t very hip when I was in school. Part nerd, part band geek, and part quasi-athlete, I mixed with a wide range of kids and never ma...
